I showed up at Blankspaces shortly after lunch and in the midst of the Language Standards lunch time presentation. I was mostly getting situated and couldn’t really get the gist of what was going on with this pres. Next up, Transforming Transportation with Ted Nguyen from the Orange County Transportation Authority.

He had some great things to say about how they’ve used social media tools to enhance the OCTA’s relationship with its riders. Twitter, Facebook, etc. The important point he made wasn’t that they were using these tools but that they were USING the tools. He may respond to a tweet at 11pm. Well after typical gov’t working hours. This touches a much bigger issue about our relationship with our work/jobs but the point is that the citizen doesn’t exist solely between 9a and 5p. Gov’t should be a 24/7 operation and it will take a major shift to make that happen.

In starting up with their usage of social tools Ted didn’t ask the OCTA if he could. He just did and then presented the results to the org in an effort to expand their use. It worked and that’s how it should work in any org. Individuals will be met with resistance in presenting new ideas but present results with the idea and you’ll have a better chance at changing how your org interfaces with the public/clients.

Unfortunately the whole hour was mostly about how the OCTA has had success with these tools. That’s good news but I was hoping for a more rounded and wider reaching discussion on improving public transpo especially in LA. Perhaps we could setup a whole unconference just for transportation issues…

Saturday, February 6th, 2010 @ 7:16 pm gov20la, los angeles
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